Airline Customer Service Executive
Meets the needs and safety requirements of passengers and airport staff before and after a flight.
Overview
Airline Customer Service Executives are responsible for meeting the needs and safety requirements of passengers and airport personnel, including pilots and engineers. They assist customers before and after a flight.
Where they work
- Airlines
Work environment
It is a desk job. You are not likely to handle a team. Local travel is not a part of this job role. You are likely to work 5 to 6 days a week and 8 to 9 hours every day.
Opportunities for work exist for differently abled in this field.
Skills and interests
This career might suit you if…
- You can comfortably talk with everyone
- You are quick to take on new responsibilities
- You like trying to help people solve their problems
Eligibility and education roadmap
Please check the duration of the course during enrolment.
Route 1
- 1Minimum Qualification:
- 2Complete 10+2 in any stream
Alternative route 2
- 1Earn two years of work experience
Alternative route 3
- 1Complete Class 10 followed by an ITI course (Engineering or Non-Engineering)
- 2Enrol for National Skills Qualification Framework (NSQF) level 4 Certificate course - Airline Customer Service Executive
Forms, exams and applications
Exam names above are as printed in the source card. Application windows, eligibility and syllabi change — always check the official notification for current dates.
Where to apply
The course is offered by the Department of Management. This list of institutes is indicative only.
Government institutes
- Indian Institute of Tourism and Travel Management, Gwalior, Madhya Pradesh
- National Institute for Entrepreneurship and Small Business Management, Noida, Uttar Pradesh
- National Institute of Aviation Training and Management, Mumbai, Maharashtra
Private institutes
Please check if the institute is affiliated and accredited before applying.
- Frankfinn Institute of Air Hostess Training, Kolkata, West Bengal
- Aptech Aviation and Hospitality Academy, Bhopal, Madhya Pradesh
- Airborne Airhostess Academy, New Delhi
- Patron International, Chennai, Tamil Nadu
- Shastri Academy of Excellence, Kasganj, Uttar Pradesh
- Narayan College, Bareilly, Uttar Pradesh
These institute lists are indicative examples from the source card, not a ranked or complete directory. Always verify accreditation on the institute's official website.
Career outcomes
Growth path
- 1Customer Service Officer
- 2Customer Service Executive
- 3Customer Care Senior Executive
- 4Assistant Manager
- 5Manager
Expected income
₹18,000 – ₹22,000 per month
These figures are taken from NCS and are indicative and subject to change.
SourceRelated careers to explore
Air Hostess/Purser
Cabin crew responsible for the safety and comfort of passengers on national and international flights.
Front Office Associate
Runs hotel reception — check-ins, room assignments, enquiries, check-outs and billing.
Student action plan
What you can do this month
- Read this whole roadmap and note any subjects, exams or institutes you don't recognise yet.
- Talk to a teacher or school counsellor about how your current subjects connect to Any Stream.
- Look for a school club, competition or online course related to helping people.
- Shortlist 2–3 institutes from the list above and check their official website for current admission details.
- Save this career and compare it with 1–2 others you're considering.
Example from the field
Shibin Vincent — Currently works as Aircraft Turnaround Supervisor with Emirates Airline. Earlier, Vincent worked as Airline Customer Service Executive with Indigo. He has also worked with Air Arabia and SpiceJet. He has completed B.Sc in Information Technology from Madurai Kamaraj University and an MBA in Airline and Airport Management from Alagappa University, Tamil Nadu.
SourceThis profile is shared for training/educational purposes only, as printed in the source card.
Sources and update notice
- Career card source: Exploring Career Paths with Career Cards, Volume 2, printed page 703 (NCERT / UNICEF India / PSSCIVE Bhopal, First Edition, April 2025).
- Income source: https://www.ambitionbox.com/salaries/air-india-salaries/customer-service-executive
- Last reviewed on this site: 2026-08-21
Eligibility, fees, exam patterns and admissions change often. Always verify current details on official institute, exam-body or government websites before making decisions.